ku92 Terms & Conditions

The following general terms apply to accessing and using the ku92 platform. Every user is responsible for complying with these terms.

• Users must be at least 21 years of age and capable of entering into a contract of their own free will.
• ku92 does not provide services to residents of jurisdictions where online gaming is completely prohibited. It is the user's own responsibility to comply with the laws of their area.
• Each individual may operate one account only. If multiple accounts belonging to the same person are detected, they will be closed immediately.
• You must play on ku92 for yourself and in your own interest. Operating an account or depositing funds on behalf of a third party is prohibited.
• Any fraudulent activity, use of software, bots, or automated methods of play is strictly prohibited.
• This platform must not be used for money laundering or any other illegal purpose.

When opening an account with ku92, you must provide accurate and complete information. Providing false information may result in account cancellation and any pending withdrawals being held.

2.1 Registration Requirements

• You must provide your real name, correct date of birth, and valid contact details at the time of registration.
• A working mobile number and email address are required; these will be used for verification purposes.
• Only one account may be opened per mobile number, email address, or device.

2.2 Identity Verification (KYC)

ku92 may conduct a KYC process to verify a user's identity when required. Identity verification may need to be completed before a withdrawal request is processed. Failure to submit the required documents may cause delays in withdrawals.

2.3 Account Security

• It is your responsibility to keep your account password confidential.
• Any unauthorized access to your account must be reported to ku92 immediately.
• You are solely responsible for all activity that takes place on your account.

ku92 offers its users a range of bonuses and promotional offers. These bonuses are available subject to specific terms and conditions.

3.1 Welcome Bonus

3.2 Wagering Requirements

• A 25x wagering requirement applies to the welcome bonus, calculated on the bonus amount only — not on the deposit amount.
• Example: ৳1,000 bonus × 25 = ৳25,000 in wagers must be placed before bonus winnings become withdrawable.
• Bonus funds cannot be withdrawn before the wagering requirement has been met.
• ku92 reserves the right to limit or exclude wagering contributions on certain games.

3.3 General Bonus Rules

• Claiming bonuses on multiple accounts from the same household or device is strictly prohibited.
• ku92 reserves the right to modify, suspend, or cancel any bonus offer without prior notice.
• If abuse of an offer is detected, the bonus will be forfeited and any associated winnings may also be voided.
• A bonus will only apply when the user deposits during the relevant promotion period.

4.1 Deposit Rules

ku92 supports Bangladesh's most popular mobile payment methods — bKash, Nagad, Rocket, and Upay. The minimum deposit amount across all methods is ৳300.

• Always use the correct transaction reference number when making a deposit.
• Only deposits from a mobile banking account registered in your own name will be accepted.
• Deposits made through a third party may take additional time to verify or may be declined.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Withdrawals are typically processed within 5 to 30 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Bonus funds cannot be withdrawn until the bonus wagering requirement has been met.
• Incomplete KYC verification may cause delays in withdrawals.

Every game on ku92 is governed by specific rules. All game outcomes are determined by a certified Random Number Generator (RNG), which ensures fairness.

5.1 Bet Limits

• Each game has its own bet limits, which will be clearly displayed when the game loads.
• Specific maximum bet limits may apply when playing with bonus funds.

5.2 Technical Issues

• If a round is left incomplete due to a network disconnection or technical fault, ku92 will review the saved game data and resolve the issue accordingly.
• If a declared win is clearly the result of a technical error, ku92 is not obligated to pay out that amount.

5.3 Prohibited Conduct

• Placing systematic bets with the intent of abusing bonuses — such as simultaneously placing opposing bets on the same game — is prohibited.
• Deliberately exploiting game glitches or bugs is prohibited; any winnings obtained in such cases will be voided.
• Collusion or match-fixing with other users is strictly prohibited.

ku92 reserves the right to suspend or permanently close any account without prior warning in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud, money laundering, or any other illegal activity.
• Providing false identity or age-related information.
• Deliberate abuse of the bonus system.
• Use of any automated software or bots.

6.1 Account Closure by the User

You may request the closure of your ku92 account at any time by contacting the support team. Any valid balance is withdrawable before the account is closed; however, if outstanding wagering requirements remain, the associated bonus will be cancelled.

ku92 believes that gaming is a form of entertainment, not a source of income. We encourage users to enjoy games in a healthy and responsible manner.

• Never bet more than you can afford. Avoid chasing losses with larger bets.
• ku92 provides users with the ability to set self-imposed deposit limits and session limits.
• If you feel that gaming is getting out of your control, contact the support team to activate a temporary or permanent self-exclusion.
• Keep minors away from gaming. Use parental controls on your device.

For more information on responsible gaming, visit our Responsible Gaming page.

ku92 treats the protection of users' personal data as a top priority. The information we collect is used solely for providing services, verifying identity, and fulfilling legal obligations.

• All data is secured by SSL encryption.
• We never sell your personal information to third parties.
• Data is not shared with third parties beyond what is required by legal obligations.
• For full details on how your data is collected, stored, and used, please read our Privacy Policy.

ku92 accepts no liability for the following:

• Any loss arising from internet disconnection or device failure.
• Delays or losses caused by faults in third-party software or payment service providers.
• Any loss resulting from the user's own negligence or breach of these Terms.
• Issues arising from unforeseen technical failures or cyberattacks, provided ku92 had maintained reasonable security measures.

In any circumstance, ku92's maximum liability will be limited to the original amount of the transaction in question.

ku92 reserves the right to change, amend, or update these terms and conditions at any time.

• Users will be notified in advance of significant changes via email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• Updated terms will be published on this page with the date of the latest revision.
• If a user objects to the new terms, they have the right to close their account before the changes take effect.

For any questions, complaints, or feedback regarding these terms and conditions, please contact the ku92 support team. We provide support in both Bengali and English, 24/7.

• Instant support is available via 24/7 live chat.
• Email us at: [email protected]
• Support is available in Bengali and English.