ku92's Privacy Policy & Data Protection

ku92 is a secure and reliable online gaming platform serving users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This Privacy Policy ("Policy") applies to ku92's website, mobile platform, and all related services. When you use any ku92 service, you are considered to have accepted the terms of this Policy.

Before reading this policy, please note: it applies only to individuals aged 21 and above, as ku92's services are intended for adults only.

ku92 collects certain necessary information to operate its services. This information falls into two main categories:

2.1 Information You Provide Directly

Information you give us directly when registering or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (such as NID or passport — when verification is required)
• Payment information — bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Any messages or complaints you submit when contacting us

2.2 Automatically Collected Information

When you use our website or platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Activity logs on the platform — which pages were visited, which games were played
• Transaction history and amounts

ku92 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below:

3.1 Account Management & Identity Verification

We use your personal information to create, manage, and secure your account. This includes verifying your age, as ku92's services are available only to individuals aged 21 and above.

3.2 Processing Financial Transactions

The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to ensure the security of transactions.

3.3 Service Improvement

Information is used to analyze user experience and improve the platform's functionality and security.

3.4 Fraud Prevention & Security

Information is analyzed to detect suspicious activity, prevent unauthorized access, and keep the platform secure.

3.5 Customer Support

Your account information is used to resolve your issues and provide support via live chat or email ([email protected]).

3.6 Legal Compliance

To meet the requirements of applicable laws or regulatory authorities, information may be retained or disclosed when necessary.

ku92 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the platform's core functionality — such as maintaining login sessions, verifying security tokens, and remembering language preferences. Without them, the service may not function properly.

4.2 Analytical Cookies

These cookies are used to understand how users interact with the platform — for example, which pages are visited most and where issues occur. This information helps us improve our services.

4.3 Cookie Controls

You can manage cookies through your browser settings — accepting, rejecting, or deleting them. However, please note that disabling essential cookies may prevent some ku92 services from working correctly.

ku92 does not sell your personal information to any third party for commercial purposes. However, information may be shared in the limited and specific circumstances described below:

5.1 Service Provider Partners

Minimum necessary information may be shared with selected partners providing services such as payment processing (bKash, Nagad, Rocket, Upay), cybersecurity, technical infrastructure, and customer support. We have confidentiality agreements in place with these partners.

5.2 Legal Requirements

Information may need to be disclosed in response to a court order, government directive, or applicable legal obligation. In such cases, ku92 will follow due legal process and will make reasonable efforts to notify you in advance where possible.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. That entity will be bound to follow this privacy policy.

ku92 maintains the highest standards of security on its platform. The steps we take to protect your information include:

• SSL Encryption: All data transmission across our website and platform is secured with SSL (Secure Sockets Layer) encryption, making it extremely difficult to intercept or alter information.
• Access Controls: Only authorized personnel can access your personal information, and only when required for specific job-related purposes.
• Regular Security Audits: Our systems undergo regular security audits, and any vulnerabilities identified are addressed promptly.
• Encrypted Data Storage: Sensitive information is stored in encrypted form.
• Two-Factor Authentication: An additional layer of security is available when accessing your account.

Please keep in mind — no method on the internet is 100% secure. ku92 makes every effort to protect your data, but cannot guarantee absolute security. If you notice any suspicious activity, please contact [email protected] immediately.

ku92 retains your information only for as long as necessary. The retention period is determined based on the following:

7.1 Active Accounts

All your information will be retained for as long as your account remains active. This is essential for providing services and maintaining your account history.

7.2 After Account Closure

Even after your account is closed, some information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud. This period is determined in accordance with applicable law.

7.3 Financial Transaction Records

Transaction records may be retained for an extended period to meet legal requirements and resolve financial disputes.

As a user of the ku92 platform, you have certain important rights over your own information:

8.1 Right to Access

You can find out at any time what information ku92 holds about you. Send a request to [email protected] to access this information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may not be erasable due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. However, in some cases (such as legal requirements or fraud prevention), your objection may not be able to be accommodated.

8.5 How to Exercise Your Rights

To exercise any of your data rights, email [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English.

ku92's services are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

If a minor attempts to register on our platform, the registration process will be cancelled and no information will be retained. If a minor's information reaches us by any means, it will be deleted immediately.

If you become aware that a minor has registered on ku92, please notify us at [email protected].

The ku92 platform may sometimes reference third-party services, such as the payment gateways bKash, Nagad, Rocket, and Upay. These third parties have their own privacy policies, and their methods of collecting and using information are entirely separate.

ku92 is not responsible for third-party privacy policies or their data processing practices. We recommend reading the privacy policy of any third-party service before using it.

In some cases, your information may be stored or processed on servers located outside Bangladesh. For such international transfers, ku92 ensures that:

• The receiving country has adequate data protection measures in place.
• Data transfers are completed via encrypted connections.
• Third-party partners are contractually bound to comply with the standards of this policy.

ku92 reserves the right to modify and update this privacy policy as needed. If significant changes are made to the policy, you will be informed in the following ways:

• A notice will be posted on the website's main page.
• A notification of significant changes will be sent to your registered email.
• The "Last Updated" date on this page will be changed.

Continued use of ku92 after any changes will be considered acceptance of the updated policy. If you object to the changes, you may close your account — contact [email protected] for this.

If you have any questions, comments, or complaints about this privacy policy, please contact the ku92 support team:

• 24/7 Live Chat — directly through the ku92 platform
• Email: [email protected]
• Support is available in both Bengali and English

We will work to resolve your complaint as quickly as possible. For data protection matters, including "Privacy Policy" in the subject line of your email may help you receive a faster response.